Easy Returns Easy Returns

If you are not 100% satisfied with one of our products, you may return it within one year of your purchase for a refund (special conditions may apply). After one year, we will consider any items for return that are defective due to materials or craftsmanship. Products purchased before February 9, 2018, are not subject to this one-year time limit. Proof of purchase required.

To protect all our customers and make sure that we handle every return with reasonable fairness, we cannot accept a return (even within one year of purchase) in certain situations, including:

  • Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
  • Products showing excessive wear and tear
  • Products lost or damaged due to fire, flood, or natural disaster
  • Products with a missing label or label that has been defaced
  • Products returned for personal reasons unrelated to product performance or satisfaction
  • Products that have been soiled or contaminated, until they have been properly cleaned
  • Returns on ammunition, either in our stores or through the mail
  • Certain products that are restricted from importation into the United States or require a license
  • On rare occasions, past habitual abuse of our Returns Agreement

Returns Returns

Start A Return

Need Additional Support? Call Us: 1.207.552.3051* -- OR -- Email Customer Service * International long-distance charges may apply to this call.

Please note:

  • We will provide you with a printable return label and instructions on where returns should be shipped.

  • Refunds are processed in the same currency and using the same exchange rate as your original order; they will include duties and taxes originally paid. Refunds take 7-10 business days. The cost of returns shipping will vary by product.

  • When dialing our international toll line from outside of the USA or Canada, you must first enter an international access code.