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Call or email one of our friendly employees and they'll be happy to assist you in any way. 8 a.m. to 8 p.m. (ET), 7 days a week, 365 days a year.

Frequently Asked Questions

How will I know how much my order will cost?

Just add items to your shopping bag and click continue to check out. Your order total is displayed in checkout and itemizes any government-administered taxes that apply to your order, as well as shipping expense where applicable.

Are there any additional costs that will be due upon receipt of my order?

The order total presented at checkout is the exact amount you’ll be billed, and there will be no additional costs due upon delivery.

What payment options do you support?

Currently, we support over 35 payment methods, including major payment methods like Visa, Mastercard, American Express, and PayPal. Additionally, we offer a variety of popular local payment methods tailored to specific regions. You can view all available local payment options during checkout.

When am I billed?

Your credit card will be billed at the time your items ship.

How can I track my order?

You can track the progress of your L.L.Bean package(s) here.

What is your return policy?

If you are not 100% satisfied with one of our products, you may return it within one year of purchase for a refund. After one year, we will consider any items for return that are defective due to materials or craftsmanship. For easy instructions and premade shipping labels, visit Returns.

What will my credit card statement say?

Your credit card will be billed by Globale US Inc. and your credit card statement will read "Globale US Inc.".

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale or redemption of L.L.Bean gift cards at this time.

Do you ship to US military addresses (APO/FPO)?

Orders shipping to US military addresses should go through our domestic checkout (www.llbean.com), as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the United States.

Are there any items that cannot ship to my country because they are restricted?

If for some reason there are any items that cannot be exported from the United States, we will notify you during the checkout process.

Can my order be delivered internationally?

Yes. Through our partnership with Global-e, L.L.Bean is pleased to provide a dependable international shopping experience for customers in over 200 countries and territories through global.llbean.com. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more.

What is Global-e?

Global-e is a reliable global ecommerce solution that allows us to present our international shoppers with L.L.Bean product prices in Canadian dollars, inclusive of all administrative fees.