Our guarantee is based on something as simple as a handshake – the deal that you'll be satisfied with your purchase, and if you're not, we'll make it right. We guarantee that we'll hold up our end of the bargain. It's just how we do business. If your purchase isn't completely satisfactory, we're happy to accept your return at any time.
If, for any reason, you are not satisfied with your international online purchase, please contact us at 1.207.552.3051 (International long distance charges will apply to this call) or email customer service. We will provide you with further instructions on where returns should be shipped and the amount you will be refunded after any return shipping and handling costs. Please note, when dialing our international toll line from outside the USA or Canada, you must first enter an international access code. If you choose to return an item for any reason our partner Borderfree will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item, in the same currency and using the same exchange rate as your original order.